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Maintenance Request

Before filling out a regular maintenance request, please look over these important maintenance issues and see if you can solve the issue on your own. Maintenance requests can be submitted through the resident’s online portal or emailed directly to the property manager.

If you are a resident with an Emergency Maintenance issue, please call 608-444-2057. Please note this is for EMERGENCY MAINTENANCE ONLY. Fees to residents for Emergency Maintenance labor that are determined by management to not be an Emergency begin at $200.00.

Maintenance requests are sent directly to the property manager. If you submit a maintenance request outside of office hours, your maintenance request will be responded to during office hours.

TOILETS:

  • Never flush baby wipes, sanitary napkins or other feminine products, diaper products, or toilet paper marked “extra strong” or “super strength”. These products will clog the toilet.
  • If you clog your toilet you may be able to fix the problem yourself by using a plunger. If the plunger does not work try pouring a bucket of water into the toilet from 2 or 3 feet above the bowl. If this does not work, do not flush the toilet. Contact management.

GARBAGE DISPOSAL:

  • Before turning on the disposal switch, start running water.
  • Only grind small amounts of food. Large amounts of food in the disposal, especially pasta and rice, will result in a clogged drain pipe.
  • Let the water run for approximately 30 seconds after you have turned off the disposal switch. This will clear out the food matter.
  • If the garbage disposal stops working, do the following:
    Locate the “S” shaped metal tool under the sink. Insert the tool in the bottom of the garbage disposal motor inside the cabinet (be sure the garbage disposal switch is turned off). Turn the “S” shaped tool back and forth in the motor until you feel it loosen somewhat. Press the pencil eraser sized reset button at the bottom of the motor (push it up). Turn on water and try turning on the disposal switch. This usually solves the problem. If not, contact management.

ELECTRIC:

  • If only the kitchen loses power it is usually because a GFI button has been tripped. Simply locate the “test” button on an outlet (sometimes they are red) and push in the button. This usually solves the problem. If not, call management.
  • If only the bathroom loses power, it is usually a GFI problem just like in the kitchen. Locate the GFI button on an outlet in the bathroom and push it in the same was as described for the kitchen. If you have more than one bathroom, the button could be in either bathroom.
  • Be aware that some of the wall outlets in the living room and bedrooms have one socket that turns on and off with a wall mounted switch. It is usually a bottom socket.
  • If you lose power and it is not your GFI switch, or all lights in your apartment go off, locate the gray circuit breaker box (usually in a bedroom but may be elsewhere). Look for one of the switches that is switched off (in the middle position). Simply turn it completely to the OFF position, then to the ON position. This usually solves the problem. If not, call management.

DISHWASHER:

  • If your dishwasher will not turn on, you may have accidently bumped the on/off switch under your kitchen sink while storing or removing items. Locate the switch and flip it to the opposite position. This should turn your dishwasher back on.
  • If your dishwasher has standing water in the bottom, contact management as that is caused by a clogged drain pipe. You can avoid this by making sure all food particles are removed from your dishes prior to running them through the dishwasher.

BROWN WATER:

  • This is because the city is flushing the water mains. To clear the brown water, simply leave the water running until the water runs clear. You may also want to run a rinse cycle in your washing machine.

HVAC LEAK DETECTOR:

  • If you hear a loud, constant beeping coming from your HVAC closet, your HVAC unit likely has a water leak. You can remove the leak detector from the HVAC closet and remove the battery to stop the beeping. The battery can be removed by putting a coin in the gap in the side of the white leak detector, twisting to pop open the cover, and removing the battery from inside of the detector. If you notice water on the floor of your HVAC closet, please contact your property manager immediately or Emergency Maintenance if it is after office hours. If you do not notice any water, please contact your property manager to have the battery replaced and the HVAC leak detector put back in place.
  • If you notice intermittent beeping coming from your HVAC closet, the battery on your HVAC water leak detector is low. The battery can be removed by putting a coin in the gap in the side of the white leak detector, twisting to pop open the cover, and removing the battery from inside of the detector. Please contact your property manager as soon as possible to have the battery replaced and the HVAC leak detector put back in place.

WALL MOUNTED CO2 DETECTORS:

  • If you hear a beep every 15-30 seconds, the 9-Volt battery in your CO2 detector needs replacing.
  • To fix the problem, remove the unit from the wall. Locate the button underneath the two wall prongs and push it in to stop the beeping.
  • If you have a 9-Volt battery, turn the unit upside down and locate the battery compartment. Remove the old battery and replace it with a new one. Plug back into the outlet again. If you do not have a replacement battery, just remove the old one and set it aside. Contact management for a replacement battery.